Waiting -

: Seeing someone arrive after you but get served first triggers a strong negative psychological response. Waiting as a Coping Strategy Waiting for healthcare: a concept analysis - PubMed

The experience of waiting is less about the actual time spent and more about how that time is perceived. David Maister’s seminal work, , identifies several key principles that influence our frustration levels: Waiting

: Not knowing how long a wait will last creates significantly more anxiety than a fixed, communicated duration. : Seeing someone arrive after you but get