Elena requested a refund, but she was met with a wall of fine print. "All sales are final," they told her. "Call the manufacturer yourself." As she stood in her unfinished kitchen, Elena realized she had paid thousands for the privilege of being her own customer service agent. She finally shared her story online, finding dozens of others in Mississauga who had fallen into the same "wholesale" trap. Summary of Complaints Complaint Category Common Issues Reported High upfront costs (often $5,000+) that are non-refundable. Order Fulfillment Extreme delays and incorrect items being shipped. Accountability Managers and sales reps reportedly ignoring escalations. Return Policy

: The membership often requires a massive upfront fee—sometimes several thousand dollars—and once an order is placed, it typically cannot be canceled or returned.

: Members have reported that staff and managers frequently ignore emails and phone calls when issues arise with orders.

The DirectBuy location in Mississauga has historically faced significant criticism from consumers, primarily revolving around high membership fees, poor communication, and delivery issues. While some members report positive experiences with design staff and savings, common complaints include: