Standard non-urgent requests typically take up to seven days , while urgent requests are processed within 72 hours . Provider Relations & Quality Care
Tricia Keith took over as President and CEO in early 2025, replacing longtime executive Daniel Loepp. Premiums & Plan Changes (2026 Outlook)
Recent member reviews highlight significant frustrations with high monthly premiums and deductibles. Common complaints include difficult customer service interactions and claims denials.
Providers can request a peer-to-peer review with a BCBSM medical director within seven business days of a denial to discuss clinical necessity.
For 2026, BCBSM has filed for a significant average rate increase of 18.1% for individual products . Key drivers include rising medical and pharmaceutical price trends (5.8%) and the expiration of ARPA subsidies (4.2%).