Zales does not have a traditional "buy back" program for cash . Instead, they offer a policy for upgrades and a separate Gold Exchange service for selling unwanted gold or platinum jewelry. Diamond Trade-In & Upgrades
: This program typically excludes lab-grown diamonds and colored gemstones.
If you want to sell jewelry for cash, you can use the Zales Gold Exchange .
: You generally need a valid Zales receipt to prove the original purchase price. Zales Gold Exchange
: The offer is based on the daily "London Fix" price of precious metals. If you accept, a check is mailed within two business days.