This is StubHub’s core promise. It guarantees you will get valid tickets in time for your event, or they will provide: Comparable or better replacement tickets. A full refund or a 120% credit for future use. How it Works for Sellers
Unlike a traditional box office, StubHub doesn't own or set the prices for the tickets it lists—individual fans and professional sellers do. 🎟️ How it Works for Buyers tickets at stubhub where fans buy and sell tickets
Fans use StubHub to find tickets for events that might be sold out or when they want more seating variety than the primary seller offers. This is StubHub’s core promise