The Managed Heart: Commercialization Of Human F... Apr 2026

: Defined as the effort to manage and display specific emotions—such as friendliness for flight attendants or aggression for bill collectors—as a requirement of a job.

: Sustained emotional labor can lead to "emotive dissonance," where workers feel alienated from their own authentic feelings, eventually causing burnout or a sense of inauthenticity. Illustrative Examples The Managed Heart: Commercialization of Human F...

: Hochschild highlights that women perform a disproportionate amount of emotional labor because they often lack independent economic power and must use emotional management as a resource to negotiate status. : Defined as the effort to manage and