: Assemble people with the right mix of experience and analytical skills.
: Identify which products or processes are critical to your success. The Benchmarking Book
Spendolini, a pioneer who helped develop the concept at Xerox, defines benchmarking as a of organizations recognized as representing "best practices". It isn't just a one-off project; it’s a long-term commitment to organizational improvement. The 5-Step Model for Success : Assemble people with the right mix of