Nih It Help Desk Apr 2026

: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure

The help desk provides , which includes initial problem tracking and resolution for a variety of IT issues: nih it help desk

As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the . : Submit a Request for Service at itservicedesk

The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services The (often referred to as the NIH Service

: Assistance with VPN connectivity (NIEHS-Onsite/Remote) and networking issues.

: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS.