Com | Hotels

“I used to be a very loyal customer but their standards have deteriorated rapidly... Now it's a points based system that is...” Trustpilot

Reviewers on platforms like Trustpilot often highlight the following: hotels com

: Significant frustration regarding customer service response times , difficulties in managing date changes directly through the platform, and a complex refund process that often leaves users caught between the hotel and the agency. Community Perspectives “I used to be a very loyal customer

“Hotels.com will give members who complete select reviews one free night credit... giving you a total of 3 nights for your stay. That is a great deal.” One Mile at a Time · 7 years ago giving you a total of 3 nights for your stay

“Their rewards programme used to make Hotels.com my go-to booking app but their rewards programme is terrible now.” Trustpilot