Ebay-return-dispute -

Buyers are protected if an item is faulty, damaged, or doesn't match the listing, regardless of the seller's "No Returns" policy.

What is the for the return (e.g., "damaged," "missing parts," "changed mind")? Has the three-day response window already passed? Refunding buyers - eBay

: Once you receive the item back, you have two business days to issue a refund . ebay-return-dispute

If you'd like, I can help you draft a specific or a message to eBay support if you tell me: Are you the buyer or the seller ?

: For "Item Not as Described" (INAD) claims, sellers are almost always required to accept the return and pay for shipping. Refusing can lead to a permanent account defect . Buyers are protected if an item is faulty,

: If you disagree with a closed case's outcome, you can file an appeal within 30 days by providing new evidence, such as additional photos. Key Dispute Resolution Steps Where to Go Ask eBay to Step In Requests and Disputes Tab Appeal a Case Seller Dashboard Report a Buyer Report Problem Tool

If a buyer opens a dispute, your response is time-sensitive. Failure to act within three business days can lead to eBay forcing a refund without requiring the item to be returned. Refunding buyers - eBay : Once you receive

Handling an eBay return dispute effectively depends on whether you are the seller or the buyer, as the platform's Money Back Guarantee often overrides individual store policies. For Sellers: Managing Return Requests