If the ring was purchased recently, you can get a full refund through their standard return window: Within 30 days of purchase. Exchanges: Within 60 days .
If you want cash rather than an upgrade, the Zales Gold Exchange allows you to sell jewelry for its material value.
You request a secure mailer, send your items, and receive a check within two business days of accepting their offer. 3. Standard Return Policy
They do not compensate for or return diamonds or gemstones set in the jewelry; you must have them removed yourself before sending the piece in.
You are paid based only on the gold or platinum content .
Zales allows you to trade in your existing Zales diamond jewelry toward a new purchase. This is often the most value-efficient way to "sell" a ring back to them.