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Others shared harrowing stories of sudden "swap rate" changes right before rollovers, which wiped out profits, and frustrating delays when trying to withdraw large sums.

While they held a legitimate license from the Australian Securities and Investments Commission (ASIC) , they were eventually blacklisted by the Securities Commission Malaysia in May 2024 for operating without local authorization.

For a few years, the firm seemed to be on a meteoric rise. They expanded rapidly into Southeast Asia and China, notably striking a high-profile branding deal with and its parent company, Tune Group . By 2017, they were winning industry awards and launching specialized services like CharterMarkets to handle Australian equities.