: If your headset has a hardware issue, such as "dead pixels" or tracking failures, you can exchange it for a new unit of the same model even if it has been opened. How to Return
: Items must be returned in like-new condition with all original packaging and accessories. If items are missing or the packaging is gone, Best Buy may still process the return but will often deduct a small amount from your refund to cover the missing contents.
Best Buy's return policy for VR headsets like the Meta Quest (formerly Oculus) generally allows for returns or exchanges within for standard customers . This window is significantly extended to 60 days for My Best Buy Plus™ and My Best Buy Total™ members. Core Policy Details best buy oculus rift return policy
Are you looking to return a headset due to a or simply a change of mind ? Best Buy Return & Exchange Policy
: For online orders, you can print a prepaid return label from your Best Buy account and drop the package at an authorized shipping location. : If your headset has a hardware issue,
: This is the fastest method. Bring the item, its packaging, and your proof of purchase (receipt or packing slip) to any Best Buy store .
: In the United States, VR headsets are typically not subject to a restocking fee , even if they have been opened. However, policies can vary by region; for instance, Best Buy Canada often requires VR headsets to be unopened for a standard refund unless the unit is defective. Best Buy's return policy for VR headsets like
: If you purchased a protection plan, Best Buy may repair or replace the headset for accidental damage or hardware failures (like stick drift or battery issues).