AirAsia MOVE: Flights & Hotels - Ratings & Reviews - App Store
Many users report difficulty reaching human agents, often being routed through the "Bo" chatbot. Reviewers on the Apple App Store have noted long delays in refund processing and issues with the airline honoring flexible cancellation policies.
As with most budget carriers, the base price is just the beginning. Expect to pay extra for everything from checked luggage and seat selection to processing fees. The Verdict
AirAsia is a polarizing but essential player in Southeast Asian travel. On one hand, it has been named the for 16 consecutive years at the Skytrax World Airline Awards 2025 . On the other, travelers often encounter frustrations typical of budget carriers, such as complex customer service and strict fee structures.
